How to apply & FAQs

All of our career opportunities are advertised on our website – so applying is streamlined and easy.

How to apply

To apply for a position with us all you need to do is: 

  • Register in order to upload your CV. Your CV must be uploaded as a Word document, the system will convert it into a PDF. Keep your username and password handy for every time you log in, or you can log in using your Google, Linked in, Facebook or Microsoft accounts. 
  • Once you have found your dream role, simply hit apply and submit the application online by filling out some key information. Our guide to applying will help you with this. If a friend referred you for the job,  let us know!
  • You will need to provide a supporting statement which explains how your skills and abilities match the person specification for the role. This must be no longer than 1,000 words or 7,000 characters. 

If you don’t find anything that suits you, don’t worry. We are always looking for talented individuals who can contribute to Macmillan. Create an alert for the roles you are interested in, and we will update you as soon as a suitable position is available.


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Your interview at Macmillan

Once you’ve applied we’ll review your CV and supporting statement. We’ll respond to you as soon as we can after the closing date.

If you’re shortlisted, we’ll invite you to attend an interview, or for some roles an appointment at an assessment centre. We may also offer a telephone interview. You’ll meet at least two people on the day and have the chance to ask your own questions of the panel too. The interviews are competency-based, and you may also need to complete a test or presentation on the day. We’ll let you know what to expect when we invite you.

When we’ve completed the interview process we’ll be in touch to let you know the outcome. We offer feedback to anyone who requests it after their interview, so please don’t hesitate to get in touch.


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Frequently asked questions


How do I apply?

Our application process happens online. First you'll need to create an account on our careers page. This will provide you with a username and password that you will need to use every time you login to the site. You can also log in using your Google, Facebook, Linked In or Microsoft profiles.

Once you have completed your personal details you then need to go to current vacancies to find the vacancy you are interested in, then click ‘Apply Now’ and this will take you through the application process.


What shall I wear to the interview?

We would always recommend that you dress smartly for your interview, however don’t feel you have to wear a suit if you are not comfortable doing so.


What is an assessment centre?

We tend to use assessment centres if we are recruiting more than one person into a role, typically our fundraising managers or customer support roles. Assessment centre sessions typically last from 10am to 3pm and include a range of group and individual exercises.

They are a good opportunity for you to show your potential in a variety of work based scenarios – and equally provide an opportunity to find out lots more about us and the role.


Where are you based?


How can I prepare for my interview?

Make sure you have a good look through the job description for the role and think of examples from your work or personal experience where you have demonstrated the competencies, skills and experience we are looking for. Also have a good look through the Macmillan website to understand the sort of work we do and how the position you are interviewing for might fit in.

Don’t forget to bring your passport with you for proof of your right to work in the UK. If you don’t have a passport see following FAQ.


What if I don't have a passport?


Where is my interview?

If you are invited to interview you will receive an email asking you to log in to the careers site to book a slot. The interview slots will state where the interview is taking place and provide you with a map of the location.


Do you pay for interview travel expenses?

Unfortunately we are not able to contribute to candidate travel expenses so please bear this in mind prior to booking your interview.


I can't upload my CV, what's wrong?

Make sure your CV is in one of the following formats: txt, rtf, doc or docx. Because of the way the software creates your application form we are unfortunately not able to accept documents in PDF format, but our system will convert your CV into a PDF when you upload it.

If your CV is in one of the accepted file formats listed above but you are still having problems then please contact the recruitment team.


I can't apply online - who do I contact?


How can I get feedback on my interview?

We offer feedback to all interviewed candidates and this can be arranged by contacting the recruitment team.


How can I get notifications of new vacancies


Who can help me with technical problems?


How do I become a Macmillan professional?


How can I intern at Macmillan?


How can I volunteer for Macmillan?


I didn't get shortlisted, can I get feedback?

We are unfortunately unable to give individual feedback to applicants not invited to interview due to the large amount of applications we receive across a wide range of vacancies.


What does home based mean?

Simply put it means your home location will be your office as opposed to being based in one of Macmillan’s UK offices. Where this arrangement is in place, we will provide the standard equipment and materials necessary to carry out your role e.g. stationery, IT equipment and any office furniture. You will also be reimbursed for reasonable costs of necessary travel on Macmillan business from your home location.


When will I hear the outcome of my application?

We aim to inform all candidates of the outcome of their application within a week of the closing date. However, there are occasions where the volume of applications means the shortlisting process can take longer than expected. So you may have to bear with us.


How will I find out if my application has been successful?

We will communicate with you via the email address you registered with to keep you up to date about your application, including:

  • confirmation of starting your application
  • confirmation of submitting your application
  • outcome of shortlisting
  • invitations to book an interview
  • outcome of your interview
  • ad hoc information and updates

If you don’t hear from us via email, please check your spam/junk email filters and add recruitment@macmillan.org.uk as a contact. If you are still not receiving emails, you can check the status of your application by logging into your profile and clicking on 'My progress updates.' If you need to speak to someone please contact us.

Useful downloads:

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Get to know us

Whether it's Fundraising, Marketing and Comms, Technology, People or Services and Influencing - there will be a team to suit your skills. Find out more about our directorates.

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Our values & behaviours

The work we do is varied and different jobs require different skills. But whatever your role we all base our work and behaviour around five important values.

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What we do for you

We think it's important to look after our people, it means we can attract the best people for the job. Find out what we can offer you in exchange for your skills and dedication.

Contact us

Call the switchboard for general enquiries on 020 7840 4680, email recruitment@macmillan.org.uk or write to us at 'Macmillan Cancer Support, 89 Albert Embankment, London SE1 7UQ.'