Face to Face Lottery Fundraising

Our professional fundraisers visit homes and shopping centres in designated areas around the UK, asking people to give a regular donation to Macmillan via Direct Debit.

We work with specialist agencies who help us coordinate and carry out our campaigns, and they use fundraisers who are specially trained to work on our campaigns.

Some of these fundraisers get supporters signed up to our weekly lottery, too, which is a great way to support Macmillan – by paying your entry via Direct Debit, you get the chance to win hundreds of prizes every single week.

We take the security of your personal details extremely seriously and have measures in place to protect them.

If you have chosen to support us by Direct Debit you will receive a letter from us confirming your details and notifying you of the amount and date your donation will reach us.

If an error is made by Macmillan Cancer Support or your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paid.

You can find out more about your rights under Direct Debit on the Direct Debit website.

You can also cancel a Direct Debit at any time by writing to your bank or building society, or by emailing, calling or writing to the Macmillan Supporter Donations team:

Telephone: 0300 1000 200
Email: fundraising@macmillan.org.uk

No. Our fundraisers are not permitted to ask for cash, they are only allowed to ask for donations through Direct Debit.

If a fundraiser asks you for cash, they may not be genuine so please report this to the Fundraising Support Centre. Please contact them on 0300 1000 200 or email fundraising@macmillan.org.uk

Direct Debits are one of the most effective ways of giving to charity. It reduces administration costs and generates a steady and reliable stream of income, allowing us to plan for the future.

Our face to face fundraisers work throughout the day, with those stationed in shopping centres working to the opening hours of each specific centre, while our door to door teams may visit you between 12-9pm. If a Macmillan fundraiser contacts you or stops you at a time you don’t think they should be working, please contact our Fundraising Support Centre on 0300 1000 200 or email fundraising@macmillan.org.uk.

We are a member of The Public Fundraising Regulatory Association (PFRA).

The PFRA is a self regulating membership body established to coordinate fundraising activity and promote quality, integrity and transparency.

The PFRA works with charities, professional fundraising organisations, Local Authorities and the police to ensure high standards in the industry and to resolve complaints. All fundraisers carry a copy of the PFRA Code of Practice.

For more information visit pfra.org.uk or contact them on 020 7401 8452

Yes. Our fundraisers are continuously trained throughout the year in order to maintain the high standard that we expect anyone who represents Macmillan to uphold.

Face to face fundraising is a safe, secure and cost-effective way to initiate support and raise an astonishing amount of money – money that will help us reach and improve the lives of people affected by cancer. It's also a great way to raise awareness of the services Macmillan provide, as our fundraisers also carry details for all the different ways we can support people - which means thousands more will know who to turn to if they need our help.

Our face to face fundraisers work for specialist agencies. The agencies we’re working with at the moment are called Home Fundraising, Magnum and BRC.

Our fundraisers wear Macmillan branded jackets or t-shirts and carry a branded ID photo-card.

They'll also be carrying Macmillan literature, such as welcome packs and direct debit forms with the FRSB logo. Whether they're asking for a regular donation or for you to join the weekly Macmillan lottery, our fundraisers will only ever ask for a Direct Debit – they'll never ask for cash donations.

Teams that visit shopping centres will work as per their opening hours, while our door to door fundraisers work between 3 – 9pm on weekdays, and 12 – 6pm on a weekend.

If you require further reassurance, please contact our Fundraising Support Centre on 0300 1000 200 or email fundraising@macmillan.org.uk