MQuISS® has 12 interlinked ‘quality areas’ looking at all aspects of a well-managed service:
- planning
- governance
- leadership
- user-centred service
- managing people
- learning and development
- managing money
- managing resources and information
- communication and promotion
- working with others
- monitoring and evaluation
- results
Services often find they are meeting many of the standards already, but MQuISS® helps them to collate evidence for their achievements. You may be aware of improvements you would like to make. MQuISS® is full of ideas on how to do it, and there are sources of extra advice, guidance, templates, and details of training on our dedicated Learn Zone page.
MQuISS® is one of the Macmillan quality standards, which also includes MQEM (Macmillan Quality Environment Mark®), MVQS (Macmillan Volunteering Quality Standards) and VBA (Values Based Approach).
We are now working to integrate all Macmillan standards into Quality Together, the Macmillan quality standard, so that no service needs to complete more than one set of standards. Work towards MQuISS® will provide evidence towards Quality Together when it is introduced.