Our new prompt card for volunteers
Macmillan volunteers often say that it’s a real privilege to be approached by members of the public wanting to share their cancer experiences, Volunteer News has found. Sometimes, though, it can be daunting to know how to respond to questions and requests for support. That’s where our handy new prompt card comes in.
Whatever your volunteer role involves, there’s a good chance that you’ll find yourself donning one of our famous green t-shirts at one time or another. And, whether you’re cheering at an event or conducting a street collection, as the visible face of Macmillan, you may be sought out by members of the public.
Sometimes people are looking for specific cancer support and sometimes they simply want someone to confide in. They may feel alone, so it’s important that we reassure them Macmillan can help, and that we do so in the best possible way.
Following a number of requests at last year’s Volunteer Conference, we’ve created a simple new prompt card to help you do exactly that. The little card covers everything you need to know about giving sensitive responses, directing people to our services, dealing with complaints, and handling upsetting conversations. With top tips on how to listen, acknowledge and refer, it could really boost your confidence when talking to people affected by cancer. The prompt card comes in a pocket-sized pass holder, which also contains eight useful 'We’re here for you' cards, featuring Macmillan’s contact details.
Order your very own prompt card now from be.Macmillan >