Most people are happy with the treatment and care they get from healthcare professionals. But sometimes mistakes can be made and this can be very upsetting.
Making a complaint may help you to get answers about what went wrong. It can also be a way of getting an apology or a change in practice so that it doesn’t happen again. These are the usual reasons to make a complaint. If you are asking for money after an injury or death, you will need to make a clinical negligence claim instead.
If you are unhappy with the standard of healthcare you have received and have decided to make a complaint, speak first with the doctor or healthcare professional involved. They may be able to address your concerns.
If you do decide to make a formal complaint, it’s important to be aware of the NHS complaints procedure. Being aware of any time restrictions for making a complaint, and knowing what information to include will help your case.
You may find it helpful to contact one of the organisations that provide information and support to patients making a complaint.