Following the roll-out of PIP across England, Scotland and Wales for new claimants in June 2013, our benefit advice services had begun to report serious concerns about the time it took to process applications from people with cancer.
We found claims were taking up to 40 weeks to process. We campaigned for people affected by cancer to get quicker access to PIP, helping to ensure they can access vital support at a time when they need it most. Our policy report, Waiting to benefit [PDF], was launched on 16 June 2014. It outlined Macmillan’s research on how PIP was working for people living with cancer in its first year. It included recommendations for government on how the system might be improved. Read the Executive Summary of the findings [PDF].
In 2015, Macmillan convinced the government to publish PIP waiting times, enabling us to assess its action to reduce delays. In July 2015, the government announced that waiting times for PIP had reduced to 11 weeks. By April 2016 there had been a slight increase to 13 weeks. We’re continuing to monitor waiting times to ensure that we can hold government to account if they rise again.
Macmillan are working with the DWP to continuously look at ways of improving the quality and speed of decision making and we sit on the DWP, PIP Improvements Working Group and PIP Implementation Stakeholder Forum (ISF) to enable us to continue to ensure that people with cancer are able to access support without delays.
PIP statistics are published on the Gov.uk website.
We found claims were taking up to 40 weeks to process.