Fundraising
standards

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Macmillan Cancer Support is a member of the Fundraising Standards Board (FRSB). This means that you can donate money to us with complete confidence. Find out more about the fundraising promise that we have made below.

Our fundraising promise

The fundraising promise outlines the values and standards that we have signed up to as a member of the FRSB.

We are committed to high standards
We are open and honest
We are clear
We are respectful
We are fair and reasonable
We are accountable

We adhere to a fair complaints procedure . You can also make a complaint directly to the FRSB at:

Fundraising Standards Board
Hampton House
20 Albert Embankment
London SE1 7JT

Call 0845 402 5442

Email complaint@frsb.org.uk

Contact us

If there's anything else we can help you with, just let us know. If you'd like us to call you back, it would be great if you could let us know the best time to call you in your message.

When you submit one of our online forms, you agree to us recording your details on our database, so we can provide you with the best possible support every time you contact us. 

We will also contact you from time to time by phone, email, text or post to keep you up to date with how we can support you and how you can get involved with our team. Your details will be kept securely and only shared with the suppliers or partners who work on our behalf or with us to deliver and improve services for people affected by cancer. We never sell or swap your details with any third parties. If you would prefer us not to use your details in this way, you can email contact@macmillan.org.uk, telephone 0300 1000 200, or write to us at Macmillan Cancer Support, 89 Albert Embankment, London, SE1 7UQ.