This is the place to be if you have questions about applying for a job at Macmillan. If your question isn't answered here then please get in touch and we'll do our best to answer it.
Our application process happens online. First you'll need to create an account on our careers page. This will provide you with a username and password that you will need to use every time you login to the site. You can also log in using your Google, Facebook, Linked In or Microsoft profiles.
Once you have completed your personal details you then need to go to current vacancies to find the vacancy you are interested in, then click ‘Apply Now’ and this will take you through the application process.
What shall I wear to my interview?Back to top
We would always recommend that you dress smartly for your interview, however don’t feel you have to wear a suit if you are not comfortable doing so.
What is an assessment centre?Back to top
We tend to use assessment centres if we are recruiting more than one person into a role, typically our fundraising managers or customer support roles. Assessment centre sessions typically last from 10am to 3pm and include a range of group and individual exercises.
They are a good opportunity for you to show your potential in a variety of work based scenarios – and equally provide an opportunity to find out lots more about us and the role.
We have offices in Edinburgh, Glasgow, Aberdeen, Bridgend, Shipley, York, Redditch, Belfast and London. Find out where our head office is.
How can I prepare for my interview?Back to top
Make sure you have a good look through the job description for the role and think of examples from your work or personal experience where you have demonstrated the competencies, skills and experience we are looking for. Also have a good look through this website to understand the sort of work we do and how the position you are interviewing for might fit in.
Don’t forget to bring your passport with you for proof of right to work in the UK. If you don’t have a passport see following FAQ.
What if I don’t have a passport?Back to top
If you don’t have a valid passport see this list of other documents [Word.doc] that you can provide to prove your eligibility to work in the UK.
If you are invited to interview you will receive an email asking you to log in to the careers site to book a slot. The interview slots will state where the interview is taking place and provide you with a map of the location.
Do you pay interview travel expenses?Back to top
Unfortunately we are not able to contribute to candidate travel expenses so please bear this in mind prior to booking your interview.
I can’t apply online – who do I contact?Back to top
Please email the recruitment team and we will be happy to assist you.
How can I get feedback on my interview?Back to top
We offer feedback to all interviewed candidates and this can be arranged by contacting the recruitment team.
How can I get notifications of new vacancies?Back to top
You can register for job alerts on our website. You can also follow us on Twitter and join us on Linked In.
Who can help me with technical problems?Back to top
If you are having problems applying online please email the recruitment team and we will try to solve the problem for you – email@example.com
How do I become a Macmillan professional?Back to top
Find out more about becoming a Macmillan health and social care professional.
How can I intern at Macmillan?Back to top
Find out about our intern programme.
How can I volunteer for Macmillan?Back to top
Find out more about volunteering at Macmillan.
I didn’t get shortlisted, can I get feedback?Back to top
We are unfortunately unable to give individual feedback to applicants not invited to interview due to the large amount of applications we receive across a wide range of vacancies.
I can't upload my CV. What’s wrong?Back to top
Make sure your CV is in one of the following formats: txt, rtf, doc or docx. Because of the way the software creates your application form we are unfortunately not able to accept documents in PDF format, but our system will convert your CV into a PDF when you upload it.
If your CV is in one of the accepted file formats listed above but you are still having problems then please contact the recruitment team.
What does home based mean?Back to top
Simply put it means your home location will be your office as opposed to being based in one of Macmillan’s UK offices. Where this arrangement is in place, we will provide the standard equipment and materials necessary to carry out your role e.g. stationery, IT equipment and any office furniture. You will also be reimbursed for reasonable costs of necessary travel on Macmillan business from your home location.
When will I hear the outcome of my application?Back to top
We aim to inform all candidates of the outcome of their application within a week of the closing date. However, there are occasions where the volume of applications means the shortlisting process can take longer than expected. So you may have to bear with us.
How will I find out if my application has been successful?Back to top
We will communicate with you via the email address you registered with to keep you up to date about your application, including:
- confirmation of starting your application
- confirmation of submitting your application
- outcome of shortlisting
- invitations to book an interview
- outcome of your interview
- ad hoc information and updates
If you don’t hear from us via email, please check your spam/junk email filters and add
firstname.lastname@example.org as a contact. If you are still not receiving emails, you can check the status of your application by logging into your profile and clicking on 'My progress updates.' If you need to speak to someone please contact us.