16 July 2013
Responding to Professor Sir Bruce Keogh’s review of the quality of care provided by 14 hospital trusts in England, Ciarán Devane, Chief Executive at Macmillan Cancer Support, says:
'The significant failings in patient care revealed by the Keogh review shows issues identified at Mid-Staffs are not unique to one hospital. The urgent priority is, as the Cavendish review said, for "intelligent kindness" to be the norm.
'We know that listening to patients through the Cancer Patient Experience Survey has been an effective way of driving up standards of cancer care. Staffing levels should ensure nurses have the time and space to communicate with patients.
'We urge the NHS to adopt practical approaches, like Macmillan’s Values Based Standard, which staff can do on a daily basis to improve their relationships with patients and consistently deliver high quality care.'
For further information, please contact:
Rebecca Openshaw, Media & PR Officer, Macmillan Cancer Support
020 7840 4699 (out of hours 07801 307068)
Notes to editors:
Macmillan is working with partner organisations to improve patient and staff experience through the Macmillan Values Based Standard®. This is a set of practical behaviours based on key aspects of care that matter to patients and staff, which they – along with carers and family members - worked together to design. Staff say that the Macmillan Values Based Standard® provides them with a practical approach to improve patient experience.
The National Cancer Patient Experience Survey (NCPES), which asks over 70,000 cancer patients about their hospital experience, is a vital method of monitoring hospitals’ performance and is key to increasing transparency, driving improvements in care and empowering patients. The results of this year’s survey, due at the end of July, will highlight which hospital Trusts need to make significant improvements in the patient experience they provide.
About Macmillan Cancer Support
More than one in three of us will get cancer. For most of us it will be the toughest fight we ever face. And the feelings of isolation and loneliness that so many people experience make it even harder.
But you don’t have to go through it alone. The Macmillan team is with you every step of the way.
We are the nurses and therapists helping you through treatment. The experts on the end of the phone. The advisers telling you which benefits you’re entitled to. The volunteers giving you a hand with the everyday things. The campaigners improving cancer care. The community there for you online, any time. The supporters who make it all possible.