6 February 2014
A year on from the publication of the Francis Inquiry report Ciarán Devane, Chief Executive at Macmillan Cancer Support, says:
'NHS staff are delivering exceptional care on a daily basis. However too many cancer patients are still not being treated as individuals or are shown a lack of compassion at their most vulnerable.
'The Government has made great strides to tackle bad patient care, but tackling the bad alone will not embed the caring culture that we all want to see. We have to promote the great too.
'Macmillan has launched a new report1 which highlights a range of successful, practical solutions and innovative policy calls that the NHS must adopt.
'We also know that unhappy staff mean unhappy patients, as cancer patients are up to 18 times more likely to receive poor care where staff have suffered high levels of discrimination or poor leadership.2
NHS leaders also must recognise that high quality patient and staff experience go hand in glove with good clinical outcomes. They are as important as each other.'
For further information, please contact:
Charlotte Morris, Media and PR Officer, Macmillan Cancer Support
0207 091 2467 (out of hours 07801 307068)
Notes to Editors:
1 Macmillan’s Vision For Building and Strengthening a Common Culture of Care. 2014 View online
2 The relationship between cancer patient experience and staff survey results, Picker Institute Europe (30 July 2013). Picker Institute Europe was commissioned by Macmillan Cancer Support to investigate the relationship between the results for the Cancer Patient Experience Survey (CPES) and the NHS Staff Survey. The data were from the 2011 CPES and the 2011 NHS Staff Survey. See here for the full report.
Trusts where clinical staff report the highest levels of discrimination are up to 18 times more likely to provide cancer patients with a poorer quality experience during their hospital stay compared with trusts with the lowest levels of discrimination.
Compared with trusts in the top 20% for question KF38 on the 2011 NHS Staff Survey (% staff experiencing discrimination at work in last 12 months), trusts in the bottom 20% were 18 times more likely to rank in the bottom 20% for question 46 (all staff asked patient what name they preferred to be called by), 16 times more likely to rank in the bottom 20% for question 70 (patient’s rating of care `excellent`/ `very good`) and 9 times more likely to rank in the bottom 20% for questions 38 and 49 (Doctors did not talk in front of patient as if they were not there; Patient was able to discuss worries or fears with staff during visit).
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