Personal Independence Payment (PIP) advice for professionals
PIP paper pilot guidance for professionalsBack to top
The Personal Independence Payment (PIP) pilot launched in England, Scotland and Wales to help some people with a terminal diagnosis claim the benefit under 'special rules'. PIP has now replaced Disability Living Allowance (DLA) across the three nations. The timetable for implementation in Northern Ireland has yet to be finalised.
Reducing PIP Processing times
Macmillan has successfully lobbied the Department for Work and Pensions (DWP) to reduce considerable delays in processing PIP special rules claims. This followed feedback from Macmillan benefits advisers about the problem. Consequently, processing times have been reduced from around 10-12 weeks to 10 days, with a ministerial commitment to further reduce clearance times to under seven days.
Piloting paper-based claims
We also highlighted our concerns to the DWP about the requirement for PIP claims to be made by telephone. Over many years, health care professionals have been crucial in supporting people to make timely applications under special rules under DLA and Attendance Allowance (AA), helping people to secure timely awards. However some professionals have found making telephone claims to be onerous and time consuming. As a result of this feedback, the DWP have agreed to pilot a paper based claim route alongside telephone claims. This is entirely optional and designed to give a choice of channels to professionals supporting applications.
How to make a PIP paper claim
Paper claims can be made on a PIP1 SRTI form, which is authorised by the Secretary of State for use as a claim for Personal Independence Payment exclusively by Macmillan professionals and only for claims made under the special rules for terminally ill people. The DWP has requested that stocks of forms are not shared outside of the Macmillan network during the pilot.
It’s preferable for a DS1500 to be submitted along with the claim form or there’s likely to be a delay whilst the DWP seek more evidence. If a DS1500 has been sent in the last six months you do not need to send another one.
The DWP have confirmed that the form is available for all Macmillan professionals to order, including benefits advisers.
Protecting the date of claim
We would strongly encourage professionals to protect the date of claim through a short phone call at the time of completing the form to ensure the person does not miss out on any money, otherwise paper claim awards will be dated from receipt of the form by the DWP. You can log your intent to claim or make a claim for Personal Independence Payment by phoning the DWP on 0800 917 2222, the lines are open Monday to Friday 8am to 6pm. For these claims, the date of claim will be the date of your call.
If neither the claimant nor someone legally appointed to receive and deal with their benefits signs the form, please remember to select the option: “I am claiming for them under the special rules for terminally ill people” on page 4.
How to order paper forms
Paper forms will be available nationally including Wales – Welsh language and Large Print versions will be available to order.
Stocks of the new PIP Part 1 SRTI form are available to order now. This can be done by fax on 0845 850 0479 or by email via email@example.com. You can order up to 3 units of 10 forms at a time. You can also order the pre-paid reply envelope T51BRDS1500 by the same means. Please allow 5-7 working days for delivery. For queries on delivery, condition or content of orders, please contact the iON contact centre on 0845 850 0475, Welsh line 0845 850 0478.
DWP and Macmillan survey and evaluation
The pilot will be evaluated by the DWP and Macmillan will also carry out a survey of professionals using the paper based route. The survey is live here and we would be grateful if you could spare a few moments to give us feedback on the process.
In the meantime, if you have any concerns or queries about the pilot please contact Neal Southwick, Financial Support Programme Lead at Macmillan Cancer Support by email firstname.lastname@example.org or telephone 020 7091 2049.
FAQs - Frequently Asked Questions about the PilotBack to top
What is the pilot and what is it designed to achieve?
Macmillan received feedback from its cancer workforce that supporting a patient’s claim for Personal Independence Payment (PIP) via special rules had become burdensome. Whereas under Disability Living Allowance (DLA) a Macmillan nurse could discreetly complete an application form, PIP required a phone application which could last as long as 30 minutes. It was felt this meant some nurses were less likely to be able to support their patients in accessing this vital support in future.
The PIP1 Special Rules Terminal Illness form is authorised for use as a claim for Personal Independence Payment exclusively by Macmillan professionals and only for claims made under the special rules for terminally ill people on a pilot basis and is available to order now. It allows Macmillan professionals to complete a paper-based PIP special rules application and return it with a DS1500 form, rather than make a lengthy application call. In addition, a shorter call can be made in order to protect date of claim – meaning that any subsequent award will be payable from date of the call, rather than date the form is received. We would strongly encourage this to be done wherever possible.
Can I use the paper based route for PIP applications under normal rules?
No, the pilot is specifically for those applying for benefit under special rules i.e. those who could reasonable be expected to die within 6 months.
Is the pilot restricted to Macmillan healthcare professionals?
All Macmillan professionals are permitted to order stocks of the forms, the pilot is not restricted to healthcare professionals.
What does a successful pilot look like for Macmillan?
For Macmillan, the two key success measures for the pilot are improvement in the experiences of Macmillan nurses supporting patients with claims and impact on processing times (particularly in having no negative impact on processing times).
When will the pilot finish?
The first 400 claims via the new paper-based route will be evaluated by the DWP. Macmillan is also currently conducting a survey of professionals to get feedback on the effectiveness of the process. However the pathfinder will be ongoing with no specified end date.
What would Macmillan expect to see happen following a successful pilot?
Once the pilot is evaluated, subject to a successful outcome, Macmillan would expect the range of professionals who can complete the paper-based application and the conditions covered to be widened. This should include the wider cancer workforce (i.e. healthcare professionals involved in the care of people with cancer) and professionals supporting those with other conditions. Macmillan feels it is only fair to ensure that all people who qualify under special rules can benefit from this new system – for example, community nurses will support people with cancer but also people with other conditions who qualify under special rules, which would impact on their ability to support all their patients in an equitable manner.
More information from the DWP - PDFBack to top