Monday 22nd September 2014
Mac Voice, the magazine for Macmillan professionals: Autumn 2014
The West Midlands Service Development Team are developing new services and engaging with existing services in their region – as the stories below demonstrate
What is a service development team?
Your local Service Development team is your point of contact with Macmillan.
They identify, develop and implement new Macmillan posts and services in your region and offer advice on health and social care. Some may also act as representatives on cancer network boards and other advisory groups.
They develop and support self-help and support groups, as well as Macmillan’s network of Cancer Voices. Each team also has a GP adviser who supports and advises other GPs and Macmillan professionals, including members of the Service Development team.
In this article, we hear from the West Midlands Service Team about the their work on a particular day.
Regional Communications Officer, Laura Mitchell: ‘From liaising with journalists to providing communications guidance, my day is quite varied. The most rewarding part is helping Macmillan Professionals promote their services. This can increase their referrals and help share their successes among the public or other professionals.’
Macmillan Development Managers
Marika Hills (Wolverhampton and Staffordshire): ‘I provide facilitation support for a group of nurses who are introducing the Recovery Package, Macmillan’s survivorship project, into their hospitals. A Macmillan service development grant is allowing them to do this. By sharing their creative energy and best practice ideas, they are driving forward the implementation.’
Fiona Taylor (Birmingham and Solihull): ‘I work with a team that’s approaching the halfway point of their funding. They need to put together a review report and then meet with myself or one of the Associate Macmillan Development Managers. The team see this as a chance to highlight some of the challenges they face, and to get the support of the trust and Macmillan in agreeing an action plan.’
Monica Burchell (Warwickshire, Worcestershire and Coventry): ‘I work with a large hospital trust to deliver a Macmillan ‘lunch and learn’ event for healthcare professionals. It is hosted by Macmillan’s local fundraisers, who hear lots of inspiring stories from people who are grateful to Macmillan – so this is a chance for them to pass these positive accounts on.’
Tudor Humphreys (Shropshire, Telford and Wrekin, Dudley, Walsall, Sandwell and West Birmingham): ‘I work with Macmillan Information and Support Service Managers in an action learning set. People bring a piece of work to consider. Active listening, probing questioning, challenge and reflection help participants learn from their own work – there’s no competition or judging, just a desire to focus on the work, share learning and support autonomous professional practice.’
Learning and development
Learning and Development Manager, Jules Perks: ‘I help a Macmillan Primary Care Nurse Facilitator set up a new training programme. The programme will help practice nurses in Solihull develop practical skills to support people affected by cancer. The programme prepares participants to apply their learning as soon as they leave each session.’
Macmillan Involvement Co-ordinator, Anna Lynall: ‘I start the day with a phone call to a lady who is interested in setting up a support group for people affected by rarer cancers. We talk through the grants and the training she can access. The sun is shining as I make my way up the M6 to meet with a leisure centre who are keen to understand how they can consult with their members about a potential range of programmes for people during and after treatment.’
Regional Fundraiser, Eloise Davidson: ‘I meet with the managing director of a major building company, pitching ideas for fundraising, followed by an afternoon taking photographs at a local running event – cheering on Macmillan supporters dressed in green wigs. We need to raise £2 million in Birmingham this year so I try to engage as many people as possible to help us.’
Direct Voluntary Services Manager, Elizabeth Stickney: ‘I’m out in the community visiting people affected by cancer, alongside a Lead Volunteer. In my role, I develop and manage a number of Direct Volunteer Services, which provide practical and emotional support in local communities. Part of this is helping Lead Volunteers to coordinate the services.’
Visit macmillan.org.uk/servicedevelopmentcontacts to get in touch with members of the Macmillan service development team in your area.