Shez, Macmillan Neuro-Oncology Clinical Nurse Specialist
Last year Shez won a Macmillan Professional Excellence Award for her sterling work improving the care and support of people with brain tumours in Northampton. Her initiatives have included setting up a nurse-led clinic and offering vital telephone support to patients, their family members and carers.
Sometimes people ring because they’re feeling unwell. I aim to prevent any unwanted hospital visits for them, so I might need to change their medication and fax a new prescription over to their GP. Others may call because they’re feeling anxious. They often say they feel better after we’ve had a chat.
I advocate for them, signpost, and explain information. I make sure their psychological, emotional and physical needs are met. I liaise with other people and teams in the community so that patients receive a joined-up experience.
I have clinics on Mondays, Tuesdays and Wednesdays alongside the consultant. Once the consultant has finished their review, I sit down with the patient to see if they’re struggling with anything or if there’s anything they need. I spend a lot of time with new patients, answering questions, going through the benefits they’re entitled to, and letting them know about our excellent Macmillan information centre. On Fridays I hold my own clinic.
I’m glad my patients and their families know that they can always call me. Even if I can’t sort everything out, I can listen. It’s good to know that I can take some of the stress and fear away.
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