Our partnership with npower

Over the last 12 years, npower has given over £7 million to help over 29,000 families. This support includes emergency energy grants and writing off debt.

Over 1 in 3 people diagnosed with cancer in the last two years say they feel the cold more[1]. People going through cancer treatment are often at home more, which can mean they need to turn their heating up to deal with side effects such as weight loss, hair loss or reduced energy levels. This can easily lead to their energy bills going up, while their income may be reduced.

npower has been working in partnership with Macmillan to help people living with cancer keep warm without the worry in a number of ways:

  • npower’s Macmillan Fund is the only programme in the UK that offers bespoke support to people living with cancer by capping energy bills and writing off debt. So far npower has cleared
    £3 million of debt and helped over 3,000 customers through the fund.

  • npower also fund Energy Advisers on the Macmillan Support Line. The team offer support and advice to help source funding for people living with cancer, who are struggling to keep warm, regardless of who supplies their energy. So far the team has helped over 5,000 people and ‘unlocked’ over £2 million of funding.

  • Since the start of our partnership, npower employees have continued to go above and beyond, raising over £3.5 million to date - enough to provide emergency energy grants for over 20,000 people living with cancer.

npower are dedicated to supporting people affected by cancer, and are committed to continue funding the Macmillan Energy Advice Team and spending £1 million per year over the next three years to support their customers affected by cancer through npower’s Macmillan Fund.

To hear more about how Macmillan and npower are helping people living with cancer keep warm without the worry, visit macmillan.org.uk/keepwarm.

[1] Reference

Source: Macmillan/YouGov online survey of 1,266 adults aged 18 and over in the UK with a previous cancer diagnosis. Fieldwork conducted between 22nd December 2015 and 5th January. The figures have been weighted and are representative of the living with cancer population. Results in this report are based on the 503 respondents were diagnosed within the last two years.