Below we have provided the details of some local Macmillan benefits advice services which take self-referrals. You can contact any of these services directly and speak to someone by telephone or face-to-face to discuss your entitlements.
If your area is not covered by one of these services, other services are available to you. We run numerous information centres throughout the UK, which can help you with financial matters following a referral by your GP, a Macmillan Nurse or a medical specialist. You can also find an extensive list of non-Macmillan benefits advisers on the UK Advice Finder facility.
The centres listed below are divided into four regions and listed by county alphabetically then by town/city name alphabetically:
England
Bedfordshire
Macmillan Welfare Rights Service
Address:
County Hall, Cauldwell Street, Bedford, Bedfordshire MK42 9AP
Contact Name(s):
Anne Furlong – Macmillan Welfare Rights Service Administrator
Contact Details:
Tel: 01234 276948
Fax: 01234 228622
Email: anne.furlong@bedscc.gov.uk or macmillanwrs@bedscc.gov.uk
Service Provided:
The service provides free, confidential benefits advice to people living with cancer, and to their families and carers. The Administrator receives and processes all referrals, and arranges home visits and outreach clinic appointments with clients. Two Macmillan Welfare Rights Advisers assist with claims for Disability Living Allowance, Attendance Allowance, Carers' benefits, Tax Credits, Housing and Council Tax benefits and Pension Credit or Income Support, They also assist with appealing against benefit decisions, carrying out benefit checks and calculations, accessing charitable grants and applying for transport concessions.
Catchment Area:
The service is available to anyone living in Bedfordshire (excluding Luton)
Opening Times:
Service available: 9.00 am – 5.00pm, Monday to Friday
Office hours: 8:00am - 4:30pm, Monday, Tuesday, Thursday
Buckinghamshire
Macmillan Advice Worker
Address:
Macmillan Haematology & Oncology Unit, Milton Keynes General Hospital, Standing Way, Eaglestone, Milton Keynes MK6 5LD
Contact Name(s):
Mary Kennedy
Contact Details:
Tel: 01908 660033 ext. 5101
Email: mary.kennedy@mkgeneral.nhs.uk
Service Provided:
The service offers specialist benefit advice and general advice in all other subject areas and can refer to other specialists where appropriate. Can offer appointments, healthcare visits, telephone advice and home visits.
Catchment Area:
Milton Keynes and surrounding areas
Opening Times:
Service available: 8:30am – 4:30pm, Wednesday (appointments) & 8:30am – 12:00pm, Thursday
Office hours: 8:30am – 4:30pm Wednesday & 8:30am – 12:00pm, Thursday
Cumbria
Macmillan Welfare Rights Officer
Address:
Carlisle & District Citizens Advice Bureau, 5/6 Post Office Court, Carlisle, Cumbria CA3 8LE
Contact Name(s):
Jackie Rhind - Macmillan Welfare Rights Officer
Contact Details:
Tel: 01228 558769
Fax: 01228 633919
Email: jackie@carlislecab.co.uk
Service Provided:
The Macmillan/Carlisle Citizens Advice Bureau service provides advice and information on a range of issues, from benefits, debt, housing and employment. It also provides information on other sources of financial help to people affected by cancer. People affected by cancer can contact the service on 01228 558769. The service is offered on an appointment basis at the Cumberland Infirmary, Carlisle. The adviser can also visit the client on the ward or at home.
Catchment Area:
Carlisle & Eden Valley
Opening Times:
Service available: 9.00am– 5.00pm, Monday to Friday
Office hours: 9.00am–5.00pm, Monday to Friday
Macmillan / Citizens Advice Bureau Welfare Benefits Adviser
Address:
Kendal Citizens Advice Bureau, Blackhall Road, Kendal, Cumbria LA9 4BT
Contact Name(s):
Jeff Eaman
Contact Details:
Tel: 0781 6570 968 / 01539 728 892
Fax: 01539 734 294
Email: jeff.eaman@cabsouthlakeland.org.uk
Service Provided:
To advise and assist people affected by cancer, their families and carers on both means tested and non-means tested benefits. Can assist with form filling, revisions and appeals and may be able to provide representation at tribunals. Can help access health costs (including prescriptions and travel to hospital), local authority financial support and charitable grants. Service can be delivered in the home or a healthcare setting.
Catchment Area: Kendal, Milnthorpe, Kirkby Lonsdale, Sedbergh and surrounding areas
Opening Times:
Service available: Tuesday to Friday
Office hours: 9.00am–5.00pm, Monday to Friday
Welfare Benefits Advice Service
Address:
Citizens Advice Bureau, Ulverston CAB, Town Hall Annexe, Theatre Street, Ulverston, Cumbria LA12 7AQ
Contact Name(s):
Catherine Sim - Macmillan/CAB Benefits Adviser
Contact Details:
Tel: 07816 570968
Email: cabmac@orange.net
Service Provided:
We aim to provide a welfare benefits service / advice for people affected by cancer e.g. patients, carers and relatives. The service is very flexible and is delivered through a variety of methods, including home visits, telephone advice and by arranging appointments at the bureau.
Catchment Area:
South Cumbria
Opening Times:
Service available: 9.00am– 5.00pm, Monday to Friday
Office hours: 9.00am–5.00pm, Monday to Friday
Macmillan / Citizens Advice Bureau Benefits Adviser
Address:
Cumbria Rural Citizens Advice Bureau, c/o The Library, Ellerthwaite Road, Windermere, LA23 2AJ
Contact Name(s):
Sharon Addison - Macmillan/CAB Benefits Adviser
Contact Details:
Tel: 015394 46464 or 07884 157822
Fax: 015394 46504
Email: crcab@orange.net
Service Provided:
We advise and assist people affected by cancer, their families and carers on the full range of both means tested and non-means tested benefits, including disability living allowance, carers allowance, incapacity benefit, income support, housing benefit, council tax benefit, working tax credit, pension credit, the social fund & bereavement benefits. We assist with form filling, revisions and appeals and may be able to represent at tribunals. We see people in their homes, or at our offices, or in a healthcare setting, whichever is convenient for them.
Catchment Area:
Ambleside, Arnside, Bowness-on-Windermere, Cartmel, Grange-over-Sands, Grasmere, Hawkshead, Langdale, Staveley, Silverdale, Windermere and surrounding areas
Opening Times:
Service available: Wednesday, Thursday, Friday
Office hours: 9.00am–5.00pm, Monday to Friday
Devon
Macmillan Benefits Adviser
Address:
Mustard Tree Macmillan Centre, Level 3, Derriford Hospital, Plymouth, PL6 8DH
Contact Name(s):
Denise Martin - Macmillan Benefits Adviser
Contact Details:
Tel: 01752 763998
Fax: 01752 763992
Email: Denise.Martin@phnt.swest.nhs.uk
Service Provided:
Macmillan benefit adviser based in Derriford Hospital, Plymouth. Provides benefit/financial advice, help with form completion and accessing grants, to patients and carers, either face to face in the centre, on wards or at outpatient clinics. Also provides a telephone service to both patients and carers as well as community Macmillan nurses, social workers and other non statutory organisations. Provides a service at three satellite centres in Kingsbridge, Tavistock and Liskeard one day a month and offers domiciliary visits in cases of exceptional need.
Catchment Area:
South Devon & North East Cornwall
Opening Times:
Service available: 9.30am– 4.30pm, Monday to Friday
Office hours: 9.00am–5.00pm, Monday to Friday
Dorset
Macmillan Benefits Adviser
Address:
Poole Citizens Advice Bureau, 54 Lagland Street, Poole, Dorset BH15 1QG
Contact Names(s):
Leigh Gover – Welfare Benefits Caseworker
Contact Details:
Tel: 01202 670716
Fax: 1202 661797
Email: leigh@poolecab.co.uk
Service Provided:
This advice service provides welfare benefits and income maximisation. The service is delivered through home visits and bureau appointments. An outreach session is held every first and third week at Poole Health and Information Resource Centre from 10:00am and 12:30pm (tel: 01202 448003).
Catchment Area:
Poole and surrounding areas
Opening Times:
Service available: 9:30am – 4:30pm, Monday, Tuesday, Wednesday and Friday
Office hours: 9:30am – 4:30pm, Monday, Tuesday, Wednesday and Friday
Essex
Macmillan Welfare Benefits Advice Service
Contact Name(s):
Barbara Bill – Project Manager, Sue Dunn & Linda Candler – Benefit Advisers
Contact Details:
Tel: 01268 448517
Service Provided:
A community based service offering confidential welfare benefits advice for people affected by cancer. Advice is offered either over the phone or by appointment. Clients can be seen at one of seven regional advice surgeries or at home.
Catchment Area:
South Essex
Opening Times:
Service available: 9:30am – 4:00pm, Monday to Friday
Office hours: 9:30am – 4:00pm, Monday to Friday
Macmillan Advice Project
Address:
Hornchurch CAB, 59a Billet Lane, Hornchurch, Essex, RM11 1AX
Contact Name(s):
Hannah Hammond – Admin, Alan Kendall – Project Manager, Manuela Goodall & Ray Wood – Advisers
Contact Details:
Tel: 01708 443221
Service Provided:
Welfare Benefits and Debt advice to cancer patients and their families/carers
Catchment area:
Havering, Barking and Dagenham, and Redbridge
Opening Times:
Billet Lane: Monday to Friday 9am to 4.30pm
Queens Hospital: Wednesday 9am to 12.30pm, Friday 1.30pm to 5pm
King Georges Hospital: Wednesday 1.30pm to 5pm
Greater London
Macmillan Citizens Advice Bureau
Address:
Wandsworth Citizen Advice Bureaux Ltd, Specialist Advice Services, 5th Floor, Bedford House, 215 Balham High Road, London, SW17 7BQ
Contact Name(s):
Deborah Hunte – Adviser, Rodrigo Fenick – Adviser, Stephen Cumberbatch – Manager
Contact Details:
Tel: 020 8355 6651
Fax: 020 8516 9444
Email: Deborah.hunte@wandsworthcabx.org.uk; Rodrigo.fenick@wandsworthcabx.org.uk
Services Provided:
This service supports people with cancer and carers of cancer. The advice offered includes welfare benefits, housing, employment and debt. This advice and support involves assisting clients to apply for grants – from Macmillan or the Social Fund – negotiating with creditors and appealing benefit decisions. Clients are advised in their office, home or one of three outreaches – St. George's Hospital (Blackshaw Road, Tooting, SW17), Wandsworth Cancer Resource Centre (20-22 York Road, Battersea, SW11 3QA) and Trinity Hospice (30 Clapham Common, Northside, London SW4 0RN).
Catchment Area:
Wandsworth, Lambeth, Merton
Opening Times:
Service available: 9:30am – 5:30pm, Monday to Friday
Office hours: 9:30am – 5:30pm, Monday to Friday
Macmillan Welfare Rights Service / Citizens Advice Bureau
Address:
City of London CAB, 32 Ludgate Hill, London, EC4M 7DR
Contact Name(s):
Suzette Gregu – Welfare Rights Adviser, Henri Krishna – Benefits Support Worker
Contact Details:
Tel: 020 7332 0123
Service Provided:
The service provides advice, information and advocacy on welfare benefits and entitlements to people affected by cancer. The helpline adviser can provide straight forward advice and information and will assess whether the client needs on-going support from a service in their immediate area. For those under the care of St. Bartholomew's Hospital in the City of London, complex enquiries can be referred to the Welfare Rights Adviser based at the Hospital. The service is free, impartial and confidential.
Catchment Area:
London boroughs of Hackney, Newham, Tower Hamlets and City of London
Opening Times:
Service available: 11:00am – 2:00pm, Monday to Thursday (helpline)
Office hours: 9:00am – 5:00pm, Monday to Friday
Greater Manchester
Macmillan Advice Service
Address:
Harpurhey District Office, 8 Moston Lane, Manchester M9 4DP
Contact Name(s):
Nick Smith – Macmillan Advice Service Manager
Contact Details:
Tel: 0161 205 7321
Email: nick.smith@manchester.gov.uk
Service Provided:
Advice on all benefit entitlement, generalist advice, including debt, housing and employment. Delivery of service is by phone, in person, on ward visits, by email or home visits. Referrals are made through any health or social care professional or can self refer.
Catchment Area:
No restrictions, but we cannot do home visit for anyone living outside City of Manchester boundary.
Opening Times:
Service available: 8:30am-4:30pm, Monday to Friday
Office hours: 8:30am-4:30pm, Monday to Friday
Welfare Rights Service
Address:
Stockport Advice, Ponsonby House, Edward Street, Stockport SK1 3PT
Contact Name(s):
David Banks - Macmillan Welfare Rights Officer
Contact Details:
Advice Line: 0161 474 3091
Reception: 0161 474 3093
Email: welfare.rights@stockport.gov.uk
Service Provided:
Service provides a welfare benefits advice service to people affected by cancer with the aim of maximising income. Help clients to access their entitlements to welfare benefits and other sources of financial help. Provide advice and support on the complete range of benefits and can offer assistance with priority debt management. Can also signpost and refer to other services and areas of support within the local council.
Catchment Area:
Stockport
Opening Times:
Advice Line: 9:00am – 1:00pm, Monday to Friday
Reception: 9:00am – 5:00pm, Monday to Thursday and 9:00am – 4:30pm, Friday
Macmillan / Citizens Advice Bureau Welfare Benefits
Address:
Oldham District CAB, 2nd Floor, Archway House, Bridge Street, Oldham OL1 1ED
Contact Name(s):
Harvey Budworth
Contact Details:
Tel: 0161 620 2299
Fax: 0161 621 5878
Services Provided:
The service provides benefits advice for patients, carers and their immediate families. The service is free, confidential and impartial. Service delivery is by appointment, by home and hospital visits and by telephone.
Catchment Area:
Oldham Metropolitan Borough
Opening Times:
Service available: 9:30am – 4:00pm, Monday to Friday
Office hours: 9:00am – 4:30pm, Monday to Friday
Hampshire
Macmillan Welfare Benefits Advice
Address:
Macmillan Cancer Information & Support Centre, St. Mary's Hospital, Milton Road, Portsmouth, PO3 6AD
Contact Name(s):
Anita Muff – Benefits Adviser
Contact Details:
Tel: 02392 866408
Email: Macmillan@portsmouthcab.org.uk
Service Provided:
Benefits advice for cancer patients, their families or carers. Service can be delivered in hospital settings or via telephone or email. An outreach service is also available in Gosport.
Catchment Area:
Portsmouth NHS Trust areas
Opening Times:
Service available: 10:00am – 4:00pm, Monday to Friday
Office hours: 9:00am – 4:30pm, Monday to Friday
Macmillan Benefits & Employment Law Adviser
Address:
SARC, 11 Porchester Road, Woolston, Southampton, SO19 2JB
Contact Details:
Tel: 023 8043 1435
Email: admin@sarc.org.uk
Service Provided:
Service specialises in welfare benefits and employment law. Assistance can be provided up to representation level. Service delivery is from Southampton General Hospital Macmillan Centre, but can visit patients in a healthcare setting, via telephone and at SARC.
Catchment Area:
Southampton
Opening Times:
Service available: 9:00am – 4:00pm, Wednesday and Thursday
Office hours: 9:00am – 4:00pm, Wednesday and Thursday
Lincolnshire
St. Barnabas Hospice Trust & Macmillan Welfare Services
Address:
St. Barnabas Day Hospice & Education Centre, Hawthorn Road, Lincoln LN2 4QX
Contact Name(s):
Janice Robinson – Senior Benefits Adviser, Brendan Hogan – Welfare Benefits Adviser, Christine Turk – Welfare Benefits Admin Support
Contact Details:
Tel: 01522 520923 / 518224 / 518218
Fax: 01522 518228
Email: welfare@stbarnabashospice.co.uk
Service Provided:
Completion of all appropriate benefits, blue badge applications, piper lifeline, Macmillan grants, some letters of support for re-housing and debt issues. Service is delivered by telephone, face to face visits in patients home, hospital and day-care venues.
Catchment Area:
Lincolnshire – excluding Sleaford & Grantham Area (GIFTS)
Opening Times:
Service available:10:00am – 3:00pm, Monday & 8:00am – 5:00pm, Tuesday to Friday
Office hours: 9:00am – 3:00pm, Monday & 8:00am – 4:00pm, Tuesday to Friday
Welfare Benefits Adviser
Address:
Lough County Hospital, High Holme Road, Louth, Lincolnshire, LN11 0EU
Contact Name(s):
Elizabeth Graves, Welfare Benefits Adviser
Contact Details:
Tel: 01507 603565
Email: elizabeth.graves@stbarnabashospice.co.uk
Welfare Benefits Adviser
Address:
Gifts Hospice, 121 Grantham Riad, Sleaford, Lincolnshire NG34 7NP
Contact Name(s):
Christine Sayer - Welfare Benefits Adviser, Pippa Scholes-Rhodes - Welfare Benefits Adviser
Contact Name(s):
Christine Sayer - Welfare Benefits Adviser, Pippa Scholes-Rhodes - Welfare Benefits Adviser
Contact Details:
Tel: 01778 348596
Fax: 01778 348596
Email: chrissayer1.gifts@btinternet.com
Service Provided:
Confidential benefits advice service for cancer patients and their carers. We assist with form filling, signposting, referrals to other agencies, negotiation and advocacy, and appeals. The service is delivered by telephone, office or home visits, and outreach sessions at Gifts Day Hospice and Bourne Drop-in Centre.
Catchment Area:
South West Lincolnshire
Opening Times:
Service available: 9.00am– 4.00pm Monday to Thursday
Office hours: 9.00am–3.00pm Monday to Thursday
Merseyside
Macmillan Benefits Adviser
Address:
Garston Community House, 2 Speke Road, Liverpool L19 2PA
Contact Name(s):
Marie Boyd
Contact Details:
Tel: 0151 427 6715 / 0151 726 8934
Email: marie.boyd@garstoncab.org.uk
Service Provided:
This service provides welfare benefits and income maximisation advice and information. Service is provided at the outreach (Liverpool Cancer Centre), at Garston CAB, or within the client's home. Service is available to those affected by cancer, including family and carers. Help, advice, representation and support is provided from identification of benefit entitlement, form filling, reconsideration and appeal tribunal stage. General advice available in debt, housing and employment issues with ability and knowledge of specialist advisers available to accept referral, if specialist advice required.
Catchment Area:
Liverpool
Opening Times:
Service available: Outreach service - 10:00am-4:00pm, Tuesday & Thursday, Home visits – Friday
Office hours: 9.00am – 5.00pm, Monday to Friday
Norfolk
Macmillan Citizens Advice Bureau – Welfare Rights Service
Address:
Macmillan/Citizens Advice Bureau, The Town Hall, Queens Square, Attleborough, Norfolk NR17 2AF
Contact Name(s):
Hilary Pattison (Attleborough & Wymondham area)
Contact Details:
Tel: 01953 458 823
Fax: 01953 458820
Email: cabmac@wadcab.cabnet.org.uk
Service Provided:
This is a welfare benefit advice service available to cancer patients and their families specifically. It is available through Citizen's Advice Bureaux, home visits and outreach centres.
Catchment Area:
South Norfolk, Breckland
Opening Times:
Service available: 9.00 am – 5.00pm, Monday to Friday
Office hours: 9.00am – 5.00pm, Monday to Friday
Macmillan Citizens Advice Bureau – Welfare Rights Service
Address:
Diss CAB, Shelfanger Road, Diss, Norfolk, IP22 4EH
Contact Name(s):
Sally Hautot – Macmillan CAB Welfare Rights Adviser
Contact Details:
Tel: 01379 644 912
Email: wr@disscab.cabnet.org.uk
Service Provided:
A comprehensive, confidential and impartial welfare rights service for people affected by cancer, their families and carers. The service can also provide assistance with employment, debt and housing issues. Service delivery can be in the office, at home, in hospital or over the phone.
Catchment Area: South Norfolk and Northern mid-Suffolk District Council
Opening Times:
Service available: 9.00 am – 5.00pm, Monday to Friday (24 hour answer phone)
Office hours: 10:00am – 3:00pm, Monday to Friday
Macmillan Citizens Advice Bureau – Welfare Rights Service
Address:
Thetford CAB, 15 Earls Street, Thetford, Norfolk, IP24 2AB
Contact Name(s):
Tina Bullen – Macmillan CAB Welfare Rights Adviser
Contact Details:
Tel: 01842 764 860
Email: mac@thetfordcab.cabnet.org.uk
Service Provided:
A comprehensive, confidential and impartial welfare rights service for people affected by cancer, their families and carers. The service can also provide assistance with employment, debt and housing issues. Service delivery can be in the office, at home, in hospital or over the phone.
Catchment Area: Breckland
Opening Times:
Service available: 9.00 am – 5.00pm, Monday to Friday (24 hour answer phone)
Office hours: 10:00am – 3:00pm, Monday to Friday
Nottinghamshire
Macmillan / Citizens Advice Bureau Welfare Benefits Advice Service
Address:
Bassetlaw Citizens Advice Bureau, Central Avenue, Worksop, Nottingham, S80 1EJ
Contact Name(s):
Lesley Hayes and Sue Moss, Macmillan/CAB Welfare Benefits Advisers
Contact Details:
Tel: 07912 789 446
Email: macmillan@bassetlawcab.org.uk
Service Provided:
Providing help with costs of cancer to patients in hospital, hospice or at home. Includes advice on benefits/debt/travel costs etc. Referrals are made by telephone/email/fax/letter.
Catchment area:
Bassetlaw District
Opening Times:
Service available: 9.00am - 5.00pm, Monday to Friday.
Office hours: 9.00am - 5.00pm, Monday to Friday.
Northamptonshire
Macmillan Welfare Rights
Address:
Northamptonshire Teaching PCT, Cynthia Spencer Hospice, Manfield Health Campus, Kettering Road, Northampton NN3 6NP
Contact Names(s):
Wendy Perry Macmillan - Welfare Rights Officer
Contact Details:
Tel: 01604 678025
Fax: 01604 678083
Email: wendy.perry@northants.nhs.uk
Service Provided:
Advice on welfare benefits; debt; housing; employment, from identification of benefits to form completion and representation in county court/appeal tribunals. We run drop-in sessions/telephone/ home visits.
Catchment Area:
Northamptonshire
Opening Times:
Office hours 9.00am to 4.00pm; answer machine 24 hours
Northumberland
Macmillan / Citizens Advice Bureau Benefits Adviser
Address:
Alnwick & District CAB, Suite 1, First Floor, Valuation Office Building, Off Wagonway Road, Alnwick, Northumberland NE66 1QL
Contact Name(s):
Graham Gillie
Contact Details:
Tel: 01665 604714
Fax: 01665 604136
Email: alnwickcab@alnwick.f9.co.uk
Services Provided:
Provide benefits advice and general advice (including debt, housing etc), Can provide assistance with identifying benefit entitlement and representation. Clients can be seen at the bureau (in Alnwick and Amble), but home visits can also be arranged.
Catchment Area:
Mid and rural Northumberland
Opening Times:
Service available: 9:00am-3:30pm, Tuesday & Wednesday, 9:30am-4:00pm, Thursday
Office hours: 9:30am – 4:00pm, Monday to Friday
Macmillan / Citizens Advice Bureau Benefits Adviser
Address:
Wansbeck CAB, 89-91 Station Road, Ashington, Northumberland, NE63 8RS
Contact Name(s):
Anna Knight
Contact Details:
Tel: 01670 522008
Fax: 01670 812573
Email: macmillanatwansbeckcab@fsmail.net
Services Provided:
Benefits advice for cancer patients, their families and carers. Clients can be seen in hospital, at home or in the bureau. Assistance can also be given to healthcare professionals and voluntary agencies who are dealing with clients with benefit needs.
Catchment Area:
Ashington, Newbiggin-by-the-sea, Cambois, Bedlington, Stakeford, Choppington and Guidepost
Opening Times:
Service available: 9:00am – 5:00pm, Monday to Friday
Office hours: 9:00am – 5:00pm, Monday to Friday
Macmillan / Citizens Advice Bureau Benefits Adviser
Address:
Berwick Citizens Advice Bureau, Berwick Voluntary Centre, 5 Tweed Street, Berwick-upon-Tweed, Northumberland, TD15 1NG
Contact Name(s):
Julie Holden
Contact Details:
Tel: 01289 332186
Fax: 01289 305025
Email: admin@berwickcab.fsnet.co.uk
Service Provided:
Free confidential, independent advice and negotiation service on a wide range of issues such as welfare benefits debt, housing employment etc. Appointments or home visits depending on resources. Referrals are made by self or through health professionals.
Catchment area:
Borough of Berwick-Upon-Tweed
Opening Times:
Service available: Flexible between Monday to Friday.
Office hours: 9.00am - 5.00pm.
Macmillan / Citizens Advice Bureau Benefits Advice
Address:
Blyth Valley Citizens Advice Bureau The Eric Tolhurst Centre, 3-13 Quay Road, Blyth, Northumberland, NE24 2AS
Contact Name(s):
Gwen Marples, Macmillan Benefits Adviser
Contact Details:
Tel: 01670 369712
Fax: 01670 545942
Email: macmillan@blythvalleycab.cabnet.org.uk
Services Provided:
Benefits and money advice work (together with other general advice eg housing and employment matters etc). People can be seen in health care settings. Visiting the bureau by appointment, home visits, arranged if appropriate. In addition advice can be given by telephone and email. Awareness raising training for healthcare professionals and others as necessary and volunteers etc. Referrals are made by telephone, fax or email contact
Catchment area:
Blyth Valley area (including Blyth district, Cramlington district and Seaton Delaval district)
Opening Times:
9.00am - 5.00pm, Monday - Thursday, 9.00am - 3-00pm, Friday
Macmillan / Citizens Advice Bureau Benefits Adviser
Address:
Tynedale Citizens Advice Bureau, The Community Centre, Gilesgate, Hexham, Northumberland, NE46 3NP
Contact Name(s):
Steve Ridd
Contact Details:
Tel: 01434 606770
Fax: 01434 607611
Email: tynedalecab@cabnet.org.uk
Services Provided:
Benefits advice and representation. Patients seen in bureau, hospital and home visits. Increasing awareness amongst healthcare professionals, volunteers and patients. Referrals can be made through healthcare professionals, Macmillan staff, and direct contact from patients.
Catchment area:
Tynedale
Opening Times:
Service available: 12.00pm - 4.30pm, Monday, 9.00am - 4.30pm, Tuesday, 9.00am - 4.30pm Wednesday.
Office hours: 9.00am - 4.30pm, Monday to Friday.
Macmillan / Citizens Advice Bureau Benefits Adviser
Address:
Castle Morpeth CAB, Tower Buildings, 9 Oldgate, Morpeth, Northumberland NE61 1PY
Contact Name(s):
Anna Knight
Contact Details:
Tel: 01670 512831
Fax: 01670 519634
Email: Macmillan@morpethcab.cabnet.org.uk
Services Provided:
Benefits advice for cancer patients, their families and carers. Clients can be seen in hospital, at home or in the bureau. Assistance can also be given to healthcare professionals and voluntary agencies who are dealing with clients with benefit needs.
Catchment Area:
Morpeth, Ponteland, Darras Hall, Rothbury, Pegswood, Widdrington and surrounding areas
Opening Times:
Service available: 9:00am – 5:00pm, Monday to Friday
Office hours: 9:00am – 5:00pm, Monday to Friday
Oxfordshire
Macmillan / Citizens Advice Bureau Benefits Adviser
Address:
Maggie's Cancer Information Centre, Churchill Hospital, Old Road, Headington, Oxford OX3 7AQ
Contact name:
Kerry Davies
Contact Details:
Tel: 01865 225689 / 225690
Fax: 01865 225689
Email: kdavies.oxcab@gmail.com
Service Provided:
The service provides comprehensive, independent, confidential and impartial welfare benefits advice and support to people affected by cancer. The key aim is to maximise the income of people with cancer, their carers and families. In addition, the service provides information and advice to health and social care professionals about the financial help available to people with cancer. The service provides support over the phone, as well as face-to-face support through drop-in sessions and appointments. The service is based four days per week at Maggie's Cancer Information Centre, Churchill Hospital, where benefits advice is provided in the context of wider support. Appointments are available one day a week at the Horton hospital, Banbury.
Catchment Area:
All users of Maggie's Cancer Information Centre and outpatients of Oxford Radcliffe Hospitals NHS Trust services
Opening Times:
Service available: 9:00am – 5:00pm, Monday (Horton Hospital) & 9:30am – 4:00pm, Tuesday to Friday (Maggie's Centre)
Office hours: 9:00am – 5:00pm, Tuesday to Friday
Tyne and Wear
Macmillan Welfare Rights Service
Address:
Newcastle Social Services, Newcastle Welfare Rights Service, Brian Roycroft Centre, Newbiggin Hall Estate, Newcastle Upon Tyne NE5 4BR
Contact Name(s):
Gary Webb, Linda Tallen - Macmillan Welfare Rights Officers
Contact Details:
Tel: 0191 2772628
Fax: 0191 2772622
Service Provided:
Confidential benefits advice service for cancer patients their families and carers. The service is delivered by home visit, hospital ward visits, office visits and telephone advice.
Catchment Area:
Residents of Newcastle Upon Tyne. Anyone attending as an inpatient at any of Newcastle Upon Tyne hospitals. Level of intervention for inpatients is dependent on the availability of other regional advice services and other advice agencies
Opening Times:
Service available: 9.00am– 4.00pm, Monday to Friday
Office hours: 9.00am–4.00pm, Monday to Friday.
Macmillan Welfare Benefits Adviser
Address:
Gateshead Citizens Advice Bureau, 5 Regent Terrace, Gateshead, Tyne and Wear NE8 1LU
Contact Name(s):
Christine James – Macmillan/CAB Benefits Adviser
Contact Details:
Tel: 0191 4785100 or 4408121
Fax: 0191 477 4922
Email: chrisj@gatesheadcab.org.uk
Service Provided:
Confidential advice and information service, which is available to those affected by cancer, including carers. Advice is given on all benefits, debt, housing and employment. Flexible arrangements are available including home and hospital visits. There is a choice of telephone or bureau appointments. Clients, including family/carers, can refer directly to the service via the telephone numbers provided, email or fax. Referral forms are available upon request.
Catchment Area:
Borough of Gateshead
Opening Times:
Service available: 9.00am– 5.00pm, Monday to Friday
Yorkshire
Macmillan Benefits Adviser
Address:
Welfare Rights, PO Box 63, County Way, Barnsley S70 2TJ
Contact Name(s):
Julie Watson and Lorraine Podmore
Contact Details:
Tel: 01226 787603 or 787602
Fax: 01226 787663
Email: juliewatson@barnsley.gov.uk / lorrainepodmore@barnsley.gov.uk
Services Provided:
Providing financial assessments, Assisting with completion of benefit applications, providing benefits advice and financial help.
Catchment Area:
Any Barnsley resident or patients and outpatients of Barnsley District General Hospital. This centre has no customer access, so clients are advised to call or email to book an appointment
Opening Times:
Service available: 8.45am – 5.00pm, Monday to Thursday & 8:45am – 4:30pm, Friday
Office hours: 8.45am – 5.00pm, Monday to Thursday & 8:45am – 4:30pm, Friday
Macmillan Benefits Advice
Address:
c/o Cancer Information Centre, James Cook University Hospital, Marton Road, Middlesbrough, TS4 3BW
Contact Name(s):
Amanda Cormican - Macmillan/CAB Benefits Adviser
Contact Details:
Tel: 01642 282597 or 07908 801 968
Email: amanda.cormican@stees.nhs.uk
Service Provided:
Benefits advice and general (debt, housing etc) advice identifying benefits, representation. Patients mainly seen in hospital (outpatients and inpatients, although home visits also available. Increasing awareness amongst healthcare professionals, volunteers and patients themselves.
Catchment Area:
No geographical restrictions although for practicality patients are mainly from Middlesbrough and surrounding areas
Opening Times:
Service available: 8.30am – 4.30pm, Monday to Friday
Office hours: 8.30am – 4.30pm, Monday to Friday
Macmillan Benefits Advice
Address:
c/o Mexborough Citizens Advice Bureau, Happy Child Nursery, Adwick Road, Mexborough S64 0BP
Contact Name(s):
Denise Maguire - Macmillan/CAB Welfare Benefits Adviser & Project Co-ordinator for Doncaster, Mexborough & District
Contact Details:
Tel: 07946 338675
Email: macm.mexcab@tiscali.co.uk
Service Provided:
Providing advice with the costs of cancer to patients in hospital, hospice or at home including benefits, travel, and grants etc. Referrals are made either by telephone,email, fax or letter.
Catchment Area:
Mexborough & District areas
Opening Times:
Service available: 9.00am - 5.00pm, Tuesday to Thursday; 9.00am - 1.00pm Fridays
Office hours: 9.00am – 5.00pm, Monday to Friday
Macmillan Benefits Advice
Address:
c/o Doncaster Citizens Advice Bureau, The Guildhall Advice Centre, Old Guildhall Yard, Doncaster. DN1 1QW
Contact Name(s):
Sarah Leavesley - Macmillan/CAB Welfare Benefits Adviser
Contact Details:
Tel: 01302 735221
Email: sarahl@doncab.org.uk
Service Provided:
Providing advice with the costs of cancer to patients in hospital, hospice or at home including benefits, travel, and grants etc. Referrals are made either by telephone,email, fax or letter.
Catchment Area:
Doncaster & District areas
Opening Times:
Service available: 9.00am - 4.00pm, Monday to Friday
Office hours: 9.00am – 5.00pm, Monday to Friday
Northern Ireland
Macmillan/Northwest (previously GIAS) Welfare Advice Service
Western Health and Social Care Trust
Address:
C/O Social Care Department, Altnagelvin Hospital, L'Derry. BT47 6SB
Contact Name(s):
Michele Donnelly – Senior Macmillan Welfare Benefits Advisor
Bernadette McLaughlin - Macmillan Welfare Benefits Advisor
Gemma Dunn – Macmillan Administrator
Referral Process:
This service currently does not operate an open referral system. It is available to those patients with a diagnosis of cancer and their carers who are attending any of the hospitals within the Western Trust Area either as an inpatient or an outpatient. If you require this service please speak to any member of your cancer or palliative care team who will make a referral for you.
Services Provided:
The Welfare Advice Team are based in Altnagelvin Hospital and provide information and specialist advice on social security issues, benefits, housing and debt management to cancer patients and their families within the Western Health and Social Care Trust. We also offer an outreach service for patients within L'Derry, Strabane, Limavady, Omagh and the surrounding catchment areas who find it difficult to travel to the hospital for an appointment. A Welfare Advisor will visit you in the privacy of your own home.
Catchment Area:
Western Health and Social Care Trust area (Northern Ireland)
Opening Times:
Service available: 9:00am–5:00pm Monday, Tuesday, Thursday and Friday.
9am–8.00pm Wednesday.
Office hours: 9:00am–5:00pm, Monday to Friday
Scotland
Aberdeen
Aberdeen Citizens Advice Bureau
Address:
41 Union Street, Aberdeen, AB11 5BN
Contact Name(s):
Susie Giles - Project Worker
Contact Details:
Tel: 01224 569767
Fax: 01224 210510
Email: macmillanproject@aberdeencab.casonline.org.uk
Services Provided:
The service is available to anyone living in or being treated in the Grampian area. Advice offered on issues such as benefits, grants, housing, debt, employment, representation and general advice. The service is open to both the person with a cancer diagnosis and family members, friends and carers and is available regardless of age. Clients living in Orkney and Shetland who receive treatment or diagnosis in Aberdeen can also receive help from the project. Support can be given in Aberdeen through the project worker or from the local Citizens Advice Bureau (CAB) or The Pension Service in Orkney and Shetland. Orkney and Shetland clients can contact their local CAB directly for help.
Catchment Area:
Aberdeen and south Aberdeenshire area.
Opening Times:
Service available: 9.00am - 5.00pm, Monday to Friday
Office hours: 9.00am - 5.00pm, Monday to Friday
Dumfries
Macmillan/Dumfries & Galloway Citizens Advice Bureau Partnership
Address:
Dumfries & Galloway Citizens Advice Service, 81-85 Irish Street, Dumfries DG1 2PQ
Contact Name(s):
Gilbert McGill, Keith Bellwood - Macmillan Welfare Benefits Workers,
Tracey Brown - Admin Support
Contact Details:
Tel: 01387 268286
Fax: 01387 253212
Email: gilbertmcgill@dumfriescab.casonline.org.uk
Services Provided:
Welfare benefits advice using an 'all issues' approach to cancer patients, relatives, carers, etc including assistance with form completion. Primarily a home visiting service; we also offer advice by telephone, in bureau offices or on the hospital ward. We also offer the service via hospital clinics.
Catchment Area:
Dumfries & Galloway region
Opening Times:
Service available: 35 hours, Monday to Friday
Office hours: 9.00am–5.00pm
Dunbartonshire
Macmillan Cancer Benefits Project
Address:
West Dunbartonshire Council, Welfare Rights Representative Unit, 6 – 14 Bridge Street, Dunbarton G82 1NT
Contact Name(s):
Thomas Gorman - Project Manager, Margaret Swan, Joe Goldie, Theresa Jones - Welfare Rights Officers, Tracy Cochrane - Administration Officer
Contact Details:
Tel: 01389 737050
Freephone Help Line: 0800 980 9070
Fax: 01389 737051
Email: Macmillanbenefits@westdunbarton.gov.uk
Service Provided:
The Macmillan benefits project is a partnership which exists to provide an advice and support service for cancer patients and families in the West Dunbartonshire local authority area which has a population of 90,000 (approx.).
Catchment Area:
West Dunbartonshire
Opening Times:
Service available: 9.00am– 5.00pm, Monday to Friday
Office hours: 9.00am–5.00pm, Monday to Friday
Fife
Macmillan Fife Welfare Benefits Partnership
Address:
Wellesley Road, Methil, Fife, KY8 3QR
Contact Name(s):
Gill Simpson - Benefits Advisor, Susanne McEneany - Benefits Advisor
Contact Details:
Tel: 0845 1400 091
Email: GSimpson@carfonline.org.uk / SMcEneany@carfonline.org.uk
Services Provided:
The Macmillan Fife welfare benefits advisers offer a free, confidential advice service for people and their families in Fife who are living with cancer. They can also introduce you to other agencies that can offer more specialist help and advice. Appointments are offered in a number of locations throughout Fife, and, where appropriate, home visits can also be arranged.
Catchment Area:
Fife and surrounding areas
Opening Times:
Service available: 9:30am – 4:00pm, Monday to Friday
Office hours: 9:30am – 4:00pm, Monday to Friday
Highland
Macmillan Citizens Advice Bureau Partnership
Address:
Inverness CAB, Raigmore Hospital, Old Perth Road, Inverness IV2 3UJ
Contact Name(s):
Lesley Newton – Manager, Elaine Donnelly - Development Coordinator,
Peter MacIntyre, Wilma Ross, Jacqui Brown, Linda McCulloch,
Alan Bartlett - Rights Workers
Contact Details:
Tel: 01463 706178
Fax: 01463 706249
Email: Macmillan.Macmillancab@virgin.net
Services Provided:
Advice for anyone affected by cancer on many issues including benefits, employment, housing, debt, holiday insurance and community care issues. The service is based at Raigmore Hospital and offers support throughout the area served by Raigmore. Advice and support is available over the telephone; ward or hospital appointments or home visits can be arranged.
Catchment Area:
Highlands and Western Isles
Opening Times:
Service available: 9am–5pm, Monday to Friday. If required, appointments can be arranged outside these hours.
Office hours: as above
Lanarkshire
Macmillan & Citizens Advice Bureau Partnership Lanarkshire
Address:
Airdrie Citizens Advice Bureau, 14 Anderson Street, Airdrie ML6 0AA
Contact Name(s):
Rosemary McGowan - Macmillan & CAB Coordinator, Margaret Robertson,
George Hutchinson, Dawn Kane - Area Officers
Contact Details:
Tel: 01236 754109
Fax: 01236 754376
Email: advice@airdriecab.casonline.org.uk
Services Provided:
Advice and assistance with benefits, patient grants, debt, employment and housing issues. The service is delivered via home visits, telephone outreach sessions in local hospitals, ward visits and appointments in local CAB offices.
Catchment Area:
Lanarkshire
Opening Times:
Service available: 9.00am– 4.30pm, Monday to Friday.
Office hours: 9.00am–4.30pm, Monday to Friday.
Moray
Elgin Citizens Advice Bureau
Address:
30 – 32 Batchen Street, Elgin, Moray, IV30 1BH
Contact Name(s):
Louise Stewart - Project Worker
Contact Details:
Tel: 01343 549042
Fax: 01343 549042
Email: macmillanproject@moraycab.casonline.org.uk
Services Provided:
The service is available for anyone living in or being treated in the Grampian area. Advice offered on issues such as benefits, grants, housing, debt, employment, representation and general advice. The service is open to both the person with a cancer diagnosis and family members, friends and carers and is available regardless of age.
Catchment Area:
Moray.
Opening Times:
Service available: 9.00am - 4.30pm, Monday to Friday
Office hours: 9.00am - 4.30pm, Monday to Friday
Peterhead
Banff & Buchan Citizens Advice Bureau
Address:
Town House, Broad Street, Peterhead, AB42 1BY
Contact Name(s):
Gillian Connor - Project Worker
Contact Details:
Tel: 01779 481881
Fax: 01779 478586
Email: macmillanproject@aberdeenshirecab.casonline.org.uk
Services Provided:
The service is available for anyone living in or being treated in the Grampian area regardless of age. Advice offered on issues such as benefits, grants, housing, debt, employment, representation and general advice. The service is open to both the person with a cancer diagnosis and family members, friends and carers and is available regardless of age.
Catchment Area:
North Aberdeenshire.
Opening Times:
Service available: 9.00am - 4.00pm, Monday to Friday
Office hours: 9.00am - 4.00pm, Monday to Friday
Stirling
Macmillan Money Matters
Address:
Drummond House, Wellgreen Place, Stirling FK8 2EG
Contact Name(s):
Eammon O'Boyle – Project Co-ordinator
Contact Details:
Tel: 01786 442694
Email: mmm@stirling.gov.uk
Services Provided:
Providing financial information and advice for cancer patients, their families and their carers. If required, advisers can visit clients at home to complete welfare benefit claim forms and make applications to appropriate funds. Advisers are also willing to carry out follow-up work that is required following the submission of applications for Disability Living Allowance or Attendance Allowance.
Catchment Area:
Forth Valley
Opening Times:
Service available: Monday to Friday, 9:00am-5:00pm
Office hours: 9.00am–5.00pm
Wales
At present we do not have any direct Macmillan services in Wales which take self referrals but other services are available to you. We run numerous information centres throughout the UK, which can help you with financial matters following a referral by your GP, a Macmillan Nurse or a medical pecialist. You can also find an extensive list of non-Macmillan benefits advisers on the UK Advice Finder facility.
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