My Name's Zoe Kabir, I'm the cancer and support information team manager.

I've been here about two and a half years now and I work on the Macmillan Support Line.

A lot of what we do is trying to work out what types of information people need.

Because Macmillan is here for everyone affected by cancer we take a huge range of calls.

We take calls from people that are worried about symptoms,

all the way through to people trying to talk to their children about their diagnosis,

and the possibility that they're not going to be here next year.

Now obviously we can't do that alone, we have got specialists,

we've got benefits specialists on our line as well,

and we've got nurse information specialists.

So if we feel that the call is about all those medical jargon things that you don't really know about we put it through to the nurse.

And if we find it's about financial issues where you're really struggling with money

then we can put it through to the benefits officers and they can help you.

We don't just deal with the patient, we deal with everyone affected by cancer.

So it could be that sisters, mums, dads, children call us talking about their feelings,

or wanting more information to support the people affected by cancer.

It doesn't just stop with one call,

we hopefully build that relationship into Macmillan so that they see us as this big group of people that really are there all the way through.

From their nurses in the hospital all the way through to us at 7 o' clock at night at the end of the telephone.

We're absolutely here.

So it's those bits of information at the right time that make all the difference in the world.

If you've not called us before, we are here for you.

Please just give us a call

and we can talk through anything that you want to and hopefully make it that little bit easier.

And even if you just want a chat, we're here for you.