Hi, my name's Peter Mcloughlin and I'm a welfare rights adviser

and I work as part of a team of advisers here for Macmillan.

When people first get diagnosed with cancer,

which is a major shock and a trauma to them,

the next thing that hits them, and sometimes it hits them at 100 miles an hour, is their finances.

How am I going to pay the bills?

I'm going to need to take time off work. How am I going to cope? How long am I going to have to stay off work?

How am I going to pay for the treatment fares? The cost of going to hospital?

And that's where I come in.

I help cancer patients stabilise their finances.

and maximise their income as well

to make sure they're getting everything they're entitled to.

We do also give emotional support, as well, because we're there to listen to people.

And when people ring up, invariably the first part of the phone call is just us listening and taking notes.

I like to build up a relationship with the customer as well, and a trusting relationship.

Because I think once I've built that up then they'll come back to me, which they do for ongoing things.

There's many varied people that use the services,

from a stockbroker yesterday who has been diagnosed with cancer.

Right down to maybe an elderly lady,

different backgrounds, different financial backgrounds, ethnic cultural backgrounds.

Phones are open from 9 in the morning right through to 8 in the evening,

and that's Monday to Friday at the moment.

Just give us a call, don't be worried about your nervousness,

we'll go through it together basically.