30 August 2013
NHS England has today published the results of the third National Cancer Patient Experience Survey. The survey provides insights into the care and treatment experienced by cancer patients in 155 NHS Hospital Trusts across England.
Ciarán Devane, Chief Executive of Macmillan Cancer Support, says:
'It is really positive that just about half of NHS Trusts in England have improved the quality of care they give to people with cancer. But if half can improve, it is strange that a third made no improvement and some even provided worse care for cancer patients1.
'Macmillan’s analysis shows that the treatment of hospital staff is intrinsically linked to this. Happy staff means happy patients. Conversely, where staff suffer high levels of discrimination or harassment, cancer patients are up to 18 times more likely to receive poor care2. That is really worrying, and comes down to leadership.
'The good news is the results are proof that the focus on improving care, brought about by an annual survey, is driving up standards. But the survey alone is not the ‘silver bullet’. Each hospital, which means its senior staff, has to implement practical solutions for improving cancer care and staff experience - and NHS England has to hold them to account.'
Macmillan Cancer Support will be launching a new policy report, Improving care for people with cancer, on Wednesday 4th September in Parliament. The report includes a number of recommendations for ensuring that cancer patient experience is prioritised in the new NHS and will be available on Macmillan’s website: www.macmillan.org.uk. Macmillan will also launch its annual patient experience league table on the same day.
For further information, please contact:
Claire Keuls, Senior Media & PR Officer, Macmillan Cancer Support
020 7840 4872 (out of hours 07801 307 068)
Notes to Editors:
1 NHS England. National Cancer Patient Experience Survey 2013 National Report. Of the 155 Trusts covered by the 2013 survey (all NHS Trusts providing adult cancer care):
• 31 Trusts show significant improvement across 10 or more questions over 2012;
• 40 Trusts show smaller improvements, with higher scores on up to 10 questions;
• 50 Trusts have scores on questions as a whole which are "standstill", or close to it, in relation to 2012;
• 31 Trusts show some declining scores from 2012, with most of this group only showing declines on a very small number of questions (up to 4);
• 3 Trusts were unclassifiable for these purposes because of small numbers of cancer patients in the sample and consequently small numbers of respondents.
2 The relationship between cancer patient experience and staff survey results, Picker Institute Europe (30 July 2013). Picker Institute Europe was commissioned by Macmillan Cancer Support to investigate the relationship between the results for the Cancer Patient Experience Survey (CPES) and the NHS Staff Survey. The data were from the 2011 CPES and the 2011 NHS Staff Survey. See here for the full report.
Trusts where clinical staff report the highest levels of discrimination are up to 18 times more likely to provide cancer patients with a poorer quality experience during their hospital stay compared with trusts with the lowest levels of discrimination.
Compared with trusts in the top 20% for question KF38 on the 2011 NHS Staff Survey (% staff experiencing discrimination at work in last 12 months), trusts in the bottom 20% were 18 times more likely to rank in the bottom 20% for question 46 (all staff asked patient what name they preferred to be called by), 16 times more likely to rank in the bottom 20% for question 70 (patient’s rating of care `excellent`/ `very good`) and 9 times more likely to rank in the bottom 20% for questions 38 and 49 (Doctors did not talk in front of patient as if they were not there; Patient was able to discuss worries or fears with staff during visit). See here for the calculations.
About Macmillan Cancer Support
More than one in three of us will get cancer. For most of us it will be the toughest fight we ever face. And the feelings of isolation and loneliness that so many people experience make it even harder.
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