Wednesday 3rd April 2013
Macmillan works hard to give everyone the best possible service it can, but we recognise that sometimes things can go wrong.
As a Macmillan professional, if someone complains to you about Macmillan or any aspect of our work, please ask them to tell us about it. They can do this by calling 0808 808 00 00 or by writing to: The Company Secretary, Macmillan Cancer Support, 89 Albert Embankment, London SE1 7UQ. Their letter will then be passed on to the appropriate person or team. You can also direct people to our complaints
The principles of our complaints policy and procedure are that:
complaints are listened to and investigated thoroughly
complaints are dealt with consistently throughout Macmillan
complaints are acknowledged speedily and recorded
complaints are dealt with in an appropriate, fair and timely manner
we learn from the complaint.
If you, as a Macmillan professional, have a complaint about Macmillan that relates to our services, contact your service development manager first. If you prefer not to go through them, or the complaint relates to another area of our work, please use one of the contact routes described above.