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The mobile, which tours Northern England, has visited a variety of different communities and settings - from workplaces to mosques and city centres to small market towns.
The impact of the service is evident, from the woman who saw the bus pass her by and decided to offer her time as a volunteer, to the man from France who visited the team on his holiday and made the effort to get back in touch to say how much he appreciated their support. He felt much more confident and empowered when asking his consultant questions about his treatment.
The service addresses some of the barriers communities face when accessing cancer services by taking free information resources and the knowledge of our information specialists into the heart of these communities. The mobile also raises awareness of Macmillan’s services and campaigns.
The appeal of the service is that it’s convenient and anonymous. Any member of the public can walk in and ask questions in the knowledge that it will be confidential and that it can just be a single encounter.
The specialists on board never know what enquiry is going to come through the door, but are skilled in supporting visitors and are able to signpost them to local support once the mobile has moved on.
The Northern England service has proved to be so successful as a means of giving information and support that Macmillan has since introduced two new mobiles – one in the East Midlands and one in Central South West of England. Together with the London, Anglia and South East mobile team, the four mobiles cover the whole of England.
Email Helen Tuvey|, Macmillan Lead Mobile Information and Support Specialist Macmillan Cancer Support
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