Service Improvement Excellence Award
The Service Improvement Excellence Award is awarded to people who have improved a service.
In this category, we look for someone who’s made tangible improvements to the services offered to people affected by cancer.
The individual will need to have exceeded their role’s requirements and be able to demonstrate the change in the services provided, as well as how this has benefitted people affected by cancer.
Possible evidence may include:
Improved quality of service
Reduced cost of delivery
Increased efficiency and effectiveness
Reduced waiting times
Improved outcomes for people affected by cancer
Improved experiences for people affected by cancer
Improved quality of care
Improved person-centred care.
Ruth Thompson, Macmillan haematology clinical nurse specialist
Belfast Health & Social Care Trust
If you have any questions about Ruth's work please email Senior Macmillan Development Manager Paula Kealey.
Kathryn Elias, Macmillan oncology physiotherapist
Abertawe Bro Morgannwg University Health Board
If you have any questions about Kathryn's work please email Macmillan Development Manager Kim Morris.
Sarah Burton, Lead gynae-oncology clinical nurse specialist
Velindre Cancer Centre
If you have any questions about Sarah's work please email Macmillan development manager Ginny Brink.
Macmillan Nurse Consultant (GI consequences of cancer treatments), The Royal Marsden NHS Foundation Trust.
Since having been appointed as Macmillan Nurse Consultant in GI consequences of cancer treatment, Ann has established a new clinical role, which has focused on:
- improving services for patients
- improving communication with patients and staff
- building team cohesion
- fostering research and education.
Read Ann's full case study [PDF]
Plymouth Hospitals NHS Trust,Cancer Services Manager, The Mustard Tree Macmillan Centre, Derriford Hospital, Plymouth.
Sue’s vision and hard work have created a ‘flagship’ Centre, with some 60 staff and volunteers, which attracts over 12,000 attendees annually.
She has also made significant contributions to the improvement of supportive care at national and regional levels. In 2001 she secured Macmillan funds for 2.5 posts.
In 2005 she appointed new staff, expanded existing provision and developed and introduced new services. She also established three Outreach Centres to meet the needs of people in West Devon and East Cornwall. Since 2005 she has procured some £4.5 million to improve services at the Centre.
Read Sue's full case study [PDF]
Melanie has demonstrated an unstinting enthusiasm and commitment to ensuring the Lymphoedema services in Wales have been developed and sustained during the last 10 years.
- In 2002 she developed a tool for assessing the needs of the local population to establish the service at that time and to forecast the needs of the service. She has since strived to ensure the service is implemented throughout Wales
- Authored the Wales Lymphoedema Strategy in 2010
- Secured £1 million recurring funding for Lymphoedema services in Wales.
- Appointed as the All Wales Lymphoedema Lead for the Welsh Assembly Government
- Successfully secured funding for the Macmillan Lymphoedema Education scheme in Abertawe Bro Morgannwg University (ABMU), which delivers education for health care professionals and people affected by this condition.
Read Melanie's full case study [PDF]
Dr. Graeme Allan
Macmillan GP & Primary Care Cancer Lead, Southport and Formby Clinical Commissioning Group.
As a GP and Macmillan GP, Dr Graeme Allan has led on the implementation of the Macmillan Cancer Information Centre in Southport, Merseyside. The Centre is unique in having a community base within an independent living centre.
The vision for the Centre sees cancer as a long term condition and makes close links with other services provided for people affected by long term health conditions such as Motability, home adaptations, welfare benefits and carer support.
Read Graeme's full case study [PDF]