Macmillan Quality in Information and Support Services
MQuISS™ is Macmillan’s quality standard for Cancer Information and Support Services (CISS). It was developed as a set of guidelines especially for CISS, to provide more detailed guidance on developing and delivering a really high-quality service to people affected by cancer. It can be used by any Macmillan service.
What is it for?
It really helps to have a benchmark and indication of what can be achieved, and also ideas for improving services.
Macmillan Quality in Information and Support Services (MQuISS™) is about improving our services, and looking to see what we can do better. We need to make sure that we’re meeting the needs of people affected by cancer, and that we change and develop as their needs change.
Macmillan knows we need to get better at reaching people who don’t use our services now – minority groups, people with communication or literacy issues, people who just don’t know we’re there for them.
MQuISS™ will help you do this. It will also help you to show your managers, commissioners and users that yours is a well-run, effective service.
What does it cover?
MQuISS™ has 12 ‘quality areas’ looking at different aspects of the service:
learning and development,
communication and promotion,
working with others,
monitoring and evaluation,
You can work through all the areas, assessing your service against each of the standards, or use the MQuISS™ standards as a resource book and focus on areas you know you need to develop. Both methods will allow you to create an action plan to implement changes in areas that could be improved.
How do I order MQuISS™?
If you would like to see the full MQuISS™ standards, contact firstname.lastname@example.org. There’s further guidance and resources to support using MQuISS™ in your service on Learn Zone.