Macmillan Quality in Information and Support Services
MQuISS® is Macmillan’s quality standard for Cancer Information and Support Services (CISS). It was developed as a set of guidelines especially for CISS, to provide more detailed guidance on developing and delivering a really high-quality service to people affected by cancer. It can be used by any Macmillan service.
What is it for?
It really helps to have a benchmark and indication of what can be achieved, and also ideas for improving services.
Macmillan Quality in Information and Support Services (MQuISS®) is about improving our services, and looking to see what we can do better. We need to make sure that we’re meeting the needs of people affected by cancer, and that we change and develop as their needs change.
Macmillan knows we need to get better at reaching people who don’t use our services now – minority groups, people with communication or literacy issues, people who just don’t know we’re there for them.
MQuISS® will help you do this. It will also help you to show your managers, commissioners and users that yours is a well-run, effective service.
What does it cover?
MQuISS® has 12 ‘quality areas’ looking at different aspects of the service:
learning and development
communication and promotion
working with others
monitoring and evaluation
Many services find they are already meeting many of the standards, but MQuISS® helps them to collate evidence for their achievements. In addition, where you find you need to make improvements, MQuISS® is full of ideas on how to do it. Our dedicated MQuISS® support and guidance Learn Zone course is full of useful resources and templates as well as details of training.
How do I order MQuISS®?
If you would like to see the full MQuISS® standards, contact firstname.lastname@example.org. There’s further guidance and resources to support using MQuISS® in your service on Learn Zone.