Macmillan’s complaints policy
Macmillan is keen to encourage constructive feedback, whether good or bad, as this gives us an opportunity to improve the way we do things and provide a better service for people affected by cancer.
If someone complains to you about Macmillan or any aspect of our work, please ask them to contact us by calling 0808 808 00 00. Alternatively, they could write to:
The Company Secretary,
Macmillan Cancer Support,
89 Albert Embankment,
London SE1 7UQ.
Their letter will then be passed on to the appropriate person or team.
This webpage features information on our complaints procedure and the principles behind it. If you have a complaint about Macmillan which relates to our services, contact your service development manager first. If you prefer not to go through them, or the complaint relates to another area of our work, please use one of the contact routes described above.