Information, support and benefits advice
Macmillan is a recognised expert in delivering high-quality information, support and benefits advice to people living with cancer, and their families.
Cancer patients should be offered high-quality information at key points in their cancer journey, tailored to their individual needs. Some patients will need additional support to understand and act on the information, whether this be about their cancer, treatment or social and financial issues.
Information delivery is key at each step in the care pathway, and reinforces and supports face-to-face communication with a health professional. It should be available in primary and secondary care, and from other outlets including dedicated information and support centres and libraries. Benefits advice can also be provided in partnership with Citizens Advice Bureaux (CAB) or Local Authorities.
Offering information is a skilled activity, for which health and social care professionals need to have adequate training. It involves personal contact with a skilled individual who is able to guide patients and carers through any questions about cancer and its effects, their financial issues or the benefits available to support them. They might be a health or a social care professional, a specialist cancer benefits adviser, an information specialist or a trained volunteer, depending on the situation.
How we can work with you
The Macmillan team in your area can support you in developing local cancer information and support centres and benefits advice services, and in implementing training for professionals in information and support delivery and benefits awareness. We can provide additional support in hard to reach or rural communities through our mobile cancer information centres. We can also help partners in England to deliver and roll out information prescriptions.
Our information resources are available in a variety of formats and are NHS compliant. All resources on cancer types, treatments and living with the illness are certified by the Department of Health's Information Standard scheme.
We also offer information and financial support directly through our website, the Macmillan Support Line service and award-winning resources.
Find out more about Macmillan's services.